We pride ourselves on getting it right; however, we appreciate that sometimes things will go wrong. When this happens we want to hear about it so we can try to put things right.
What you can expect from us
Our dedicated customer service advisers will try to resolve your concerns as soon as possible, usually before the end of the next working day.
If this isn't possible we will contact you within 5 working days to explain what we are doing and when you can expect a resolution.
Within 8 weeks we will call or write to you either with a final response advising you of our findings, or an update on our investigations and confirmation of when we expect to be able to provide a final response, if appropriate.
Getting in touch with us
By telephone | 020 3988 4000
Online | please fill in the form below